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🗓️
December 3, 2024
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📎
Miro Board
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🌐
https://usdfc.secured.finance/#/
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Summary
This report captures observations and feedback gathered during a dogfooding session on the USDFC app created by the Secured Finance team, identifying usability issues, pain points, and user journey blockers. It includes actionable recommendations to address these issues, enhance user understanding, trust, and overall experience.
Brief
5 members of the UX Improvement Team at the Filecoin Foundation, each with different technical skill levels, were tasked with exploring the USDFC app, and documenting any points where they encountered difficulties, unexpected errors, inconsistencies, or unclear descriptions.
Highlights
This section highlights the strengths observed during the dogfooding process.
- The clean layout, colors, and fonts suggest the use of a component library, which helps maintain design consistency.
- The color coding of the Collateral Ratio based on riskiness, helping users quickly assess risk levels at a glance.
Design Recommendations
Major Blockers
- Users are encountering issues when attempting to withdraw their tokens, and no clear explanation is provided for the cause. If tokens must remain locked for a specific period, this requirement should be explicitly communicated. Additionally, the calculations regarding the amount of USDFC needed to withdraw tFIL appear incorrect. When users select "Close Trove," all the values reset to zero, and the system then indicates that an additional USDFC amount is required.
- The app does not explain the benefits of borrowing USDFC, making it difficult for users to understand the platform's value. Consider providing a concise explanation of why users would want to borrow USDFC.
- There is a lack of information on risks and potential challenges. Ensure these details are clearly outlined to give users a complete understanding of the platform.